Self-service bill payment
Customers pay an invoice in a few steps, no login necessary.
The starting point
Paying an invoice meant emailing an account rep, waiting for an online account approval, or calling a 1-800 number. There was too much friction in the payment process and it caused unnecessary delays in receivables.
The work
We built a payment portal where a customer settles an invoice in a few steps - signed in, or as a guest with basic verification. Payments post back to the billing system automatically, so nothing is rekeyed or reconciled by hand.
The outcome
Routine payments moved away from email and phone calls, invoices clear sooner, and the billing team spends its time on exceptions instead of processing. Anyone holding an invoice can settle it immediately, whether or not they have ever logged in.